Iceland Intro‘s professional guides have extensive experience of the region. They will share not only the must-see sites but local knowledge, great stories and personal recommendations.Travel to Iceland Intro will make your experience unforgettable and feel like a local during the tour.
join us and enjoy the tour
what makes us different from others
Iceland Intro offers day trips in small and comfortable minibuses. Our goal is to provide quality information about the land and it´s history. We know how to put together that special trip which will be both unusual and very memorable, during the summer or winter season.
I booked a small group tour with another company but ended up having Gerda – the owner of Iceland Intro as my guide. The smaller tour operators work together. Gerda was an amazing guide. She is proud of her country and very happy to share he knowledge and experiences.
– Visitor from Boston, Massachusetts
frequently asked questions
General information about our tours
- All of our guides are English-speaking professionals. We encourage you to ask questions during your tour.
- All of our tours are suitable for people of all ages and abilities. They do not include walking on glaciers or strenuous hiking.
- The duration and order of the stops is at the discretion of the driver/guide and is subject to weather conditions and other external factors. Although each tour has a planned itinerary, it may be altered without prior notice.
- All of our tours are operated daily, except for the Premium Northern Lights Bus tour, which is only operated from the end of August until mid-April.
- During the winter, tours are scheduled so that all stops are made during daylight hours.
Our drivers and guides
- All of our drivers and guides are experienced professionals who are fully licensed to transport passengers in Iceland.
- All guides speak fluent English, and some are also able to guide in German or French.
- Our guides are happy to answer any questions you might have during your tour.
Pickups and drop-offs
- We offer complimentary pickups from most hotels, hostels, and guesthouses in the greater Reykjavík area – except for downtown Reykjavík.
- In downtown Reykjavík, in an effort to limit traffic congestion, the city has designated several official bus stops in close proximity to most hotels and attractions. You can find the bus stop closest to your accommodation in the drop-down menu during checkout. You can also find more information about the official bus stops in downtown Reykjavík here.
- You can find information about public transportation in Reykjavík and southwestern Iceland on the website of Strætó, the city bus operator.
- We will plan to drop you off at the same location you were picked up from. If you would prefer to be dropped off at a different location, please inform your driver during your tour, well in advance of your return to Reykjavík, in order to avoid delays and confusion for your fellow passengers.
- You do not need to print out your tickets. Simply save them on your mobile phone or tablet and present this digital copy to your driver when entering the bus.
Lunch and snacks en route
- In general, no meals or snacks are included in our day tours. However, both our Golden Circle tour and Southern Iceland tour sometimes include limited food tastings.
- Occasional stops for using restrooms and buying snacks are scheduled on every tour.
- You are welcome to bring your own snacks and/or beverages but eating inside the bus is not allowed.
Cancellations and refunds
- If you are forced to cancel a tour that you have booked, you are eligible for a full refund as long as you notify us by email (email@example.com) more than 24 hours before the tour is scheduled to depart.
- If we are forced to cancel a tour that you have booked due to unforeseeable events, you will be invited to reschedule free of charge on another day. If we are unable to reschedule you, you will be eligible for a full refund.
- All of our tours are operated in Mercedes-Benz Sprinter minibuses, which can accommodate up to 17 passengers.
- All minibuses offer a Wi-Fi connection and USB ports for charging mobile phones and other portable electronic devices.
- All minibuses meet all requirements and certifications for operating tours in Iceland.
- Car seats for babies and young children are available upon request. If you’d like to reserve a car seat, we ask that you provide the height and weight of your child or children via email (firstname.lastname@example.org) after completing your booking.
- None of our vehicles are equipped with audio headsets or translation devices.
- All vehicles, however, are equipped with a microphone and speaker system for the guide.
- All minibuses have large panoramic windows for prime viewing.
- All vehicles contain three-point seat belts for passenger safety.
- We accept all major credit and debit cards. If you wish to pay for your tour in cash, we would prefer that you use Icelandic krónur (or ISK). If you would like to pay with another currency, please contact us as early as possible at email@example.com.
- You can find official exchange rates between ISK and other currencies on the website of the Icelandic Central Bank, or you can use the currency converter here.
What to wear
- The weather in Iceland can change at any moment, at any time of the year, so it is best to be prepared.
- Warm, windproof, and waterproof clothing and footwear is recommended.
- In winter, walkways can be icy, and a pair of ice cleats over your shoes can help with traction.
- Since none of our tours are strenuous, there is no need to bring or wear any special gear.
- We do not provide any clothing, so please bring your own reliable footwear and outerwear.
- Since Iceland can be very windy, umbrellas are not recommended. It is better to have a windproof, waterproof jacket and a scarf or hat to protect yourself against the wind and rain.
- Remember that it usually takes an hour or so to disembark from your ship.
- Also remember that you’re generally required to be back onboard the ship an hour before the ship departs.
- Your Iceland Intro minibus will be parked to the right when you exit the Icewear shop inside the cruise ship terminal.
The Premium Northern Lights tour
- The northern lights, or aurora borealis, are a natural phenomenon that depends upon solar activity and can be obscured by cloud coverage. Therefore, whether a scheduled tour will in fact go forward depends upon that day’s weather and aurora forecasts. Each day at around 17:00 (or 5 PM) we are able to determine whether or not a tour will happen that day. If your scheduled tour does not happen, we will contact you by email and invite you to reschedule free of charge on our regular northern lights tour the following day.
- We strongly advise that you schedule the Premium Northern Lights Bus tour as early as possible during your stay in Iceland. That way you will have more opportunities to reschedule your tour if either you don’t see any northern lights during your tour or your tour gets canceled due to unfavorable conditions.
- If your tour gets canceled every night you’re in Iceland, you’re entitled to a full refund. In such a case, please send us an email (firstname.lastname@example.org) to request the refund.
- If your tour went forward and no northern lights were seen, you’re not entitled to a refund. In such a case, you will be given a voucher for another tour that is valid for three years.
- The northern lights can only be seen when it’s dark outside, therefore your chances of seeing them are greater between September and April.
- Tours depart from Reykjavík and head into the countryside, toward wherever conditions are best, away from cloud coverage and light pollution. Follow your guide’s instructions when getting off your bus, and please be careful when walking around in the darkness.
- Warm clothing and a pair of ice cleats are recommended. Blankets will be provided if necessary.
- A warm beverage and a small treat will be served en route.