Got questions? Need help?

If there is anything that you require then please don't hesitate to get in touch with us via one of the following ways:

• our live chat system, open during Icelandic business hours. This is available on all pages via the button in the bottom right

• by sending us an email to info@icelandintro.is
• by calling us on +(354) 511 2600
• come by our office at Skógarhlíð 10, 105 Reykjavík

We endeavour to respond to all inquiries as quickly as we possibly can, however outside of our opening hours (seen at the bottom of the page) you may experience a slight delay.

Frequently Asked Questions

Changes to my reservation

If you need to make any changes to your reservation then we will  try our best to accommodate. In most cases as long as we are informed of changes with plenty of notice then we can sort out any issues that you may have however if you are close to your date of travel then additional fees may be applied.

You can also log into my.bustravel.is with your booking reference number and make changes to your booking yourself if you so wish.

Cancellations

For anything regarding rescheduling, cancelations or re-booking please contact us via the e-mail booking@bustravel.is and include your booking reference number.

In case of a cancellation of any tour by ourselves here at Iceland Intro (due to unfavorable weather conditions, technical difficulties or else independent of our control), you will be offered to one of the following:

• To either reschedule to another date of your choice (free of charge and provided there is availability)
• To rebook to another tour (provided payment of the due amount before the tour if applicable and provided there is availability)
• Or to get a full refund

Iceland Intro reserves the right to cancel a booking in the event that availability for said reservation was incorrectly offered. In that case, the customers would be fully refunded if rescheduling is not possible.

All cancellations from customers should be notified via email to info@icelandintro.is at least 24 hours prior to pickup time.

• If a cancellation request from a customer is received with more than 24-hour notice, a full refund is given.
• If a cancellation request from a customer is received with less than 24-hour notice or if the customers are a “no-show”, the trip will be charged full price.
• If a cancellation request from a customer regarding a package consisting of multiple tours ("Special Offer") is received with less than 24-hour notice prior to the first activity or other booked item time, the whole package will be charged full price.

Feedback

We are always happy to hear from our guests about their experiences in Iceland with Iceland Intro. We encourage you to leave us some comments either by email or through one of our review platforms such as Facebook or Trip advisor